Debate of the Day: How Much Faith Have You Lost in Sony?

[via reddit]

So I know a lot of die hard PS3 owners read the site here, fans that are now having to change every password they have on the internet and cancel their credit cards after Sony’s massive PSN security breach.

As a 360 owner, we have a lot of fun ripping on each other, (and teaming up on the Wii), but I must seriously pose the question now, what does this do to your faith in Sony and the PS3?

After this is all cleared up, will you be comfortable providing Sony with your personal details again, knowing that this has the capacity to happen? Or is this not a big deal, and a few more spam emails won’t do anything, and your credit card company will make sure you don’t go broke if someone does in fact try to steal your identity.

I guess I’m trying to establish just HOW pissed off PS3 owners are about this, and if it will affect your perception and use of the brand either now or in the next console generation.

What say you?

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  1. I’m disturbed. Luckily, I’ve never given my financial info over PSN, so the only things that were in trouble were my email address, my PSN password, and my personal info. So, I’m not completely worried about the state of my digital identity, but I don’t think I’ll ever have confidence in Sony enough to purchase something through the Network. I doubt many people ever will again, honestly.

  2. To be honest, it can and has happened to other companies.

    Hell, it’s even happened to the BANKS and CC Companies that have our records and our monies.

    No network is completely secure, sony never touted that PSN was the most secure network ever created, so it’s not really something that’ll push me to lose faith if them as a company.

  3. It is unsettling but this stuff happens in this age now. Sony is still a great company in my opinion. Just hackers targeted them, and you can’t prevent against everything.

  4. Maybe because I haven’t owned a console for more then 15 years but….I am kinda baffled by this whole thing. Why would anyone give their financial or any other kind of personal info on a gaming console? I mean I get that nowadays they have internet for multipalyer or something but apart from your password for the multiplayer and your username why would you give anything else?

  5. @Jackson Briggs: The outage is a week old now, but the details of it were just released yesterday or the day before. I know I didn’t get the email from Sony until late afternoon yesterday.

    That said… this really isn’t much bigger than Epsilon falling last month and pretty much every major shopping site having their distributor list taken. Honestly, it’s probably not as bad if Sony didn’t lose credit card info due to the scope of it all (Epsilon’s databases trump Sony’s into oblivion).

    Hopefully this will teach Sony not to mess with the consumer. Going after Geohot was just asking for trouble.

  6. One could expand this issue to how almost all websites demand your personal information these days and all of them are at risk of being hacked. Like a flash game website? They need your info. Like getting coupons from Company X? They need your info. Belong to a buy X number of books, coffee, movies and get something of miniscule value back? That’s just another club that knows your name, birthday, address, email address, and possibly your password for other websites depending on whether or not you can remember 50 different passwords or just use a handful for everything.

    I needed to setup an account on a MP3 player forum that I knew I would never use again after getting my single question answered. Yes, I can lie about all the personal information… but they know my username and password now. And I admit that I used my email address as my username because I honestly can’t remember a fraction of the online services and sites that I have joined over the years much less come up with a unique username for each of them.

    My point is that this is the new reality. The information they collect about us is too valuable financially for them to stop collecting. I think our ability to remain anonymous online is becoming increasingly difficult. That means the info that these hackable websites collect is genuine and dangerous to us.

  7. All. I have always been a Playstation supporter even after I spent a ludacris amount of money on that piece crap PSP GO. but this is the “straw”. I’m done. Switching to Xbox, I have always liked Left 4 Dead anyway.

  8. Well, I’ve never provided then with personal information anyway, so I’m not worried (I trust no one)… but this is taking forever!! All I want is play with my friends.
    Does owning both 360 and PS3 seems excessive to any of you?

  9. I’m disturbed by this, but at the same time, it’s happened to banks and credit card companies, and they control a LOT more of your info than Sony does.

    What concerns me more than the PSN hacks is the response from Sony.

  10. I agree with @phishlung, I have been a PS supporter since PS1, but I think this may have done me in.

    I had a 360, but I never really played it since I was so used to the PS3 controller, so I usually got the PS3 version of all games that came out on both.

    However, I recently decided to jump in on the Mass Effect train, and I was hooked. I’ve now gotten used to the 360 more, and decided that I was going to start spending more time with it. I was planning on buying Portal 2 on the 360, when I heard that there were special features tied to allowing you to connect your PSN and Steam account together. I went and ahead and got the PS3 version, excited to see what this was…and now I can’t even get online to do this.

    I would abandon ship completely, but with InFamous 2 and Last Guardian coming out in the next year or so…damn.

  11. I have the 360, but I don’t think this is something to crow about. As has been said before, this happens to lots of companies.

    Personally, the big issue here is HOW Sony chose to address it. The communication has been sporadic and less than receptive. They’ve got a big problem, especially considering the Portal2 and Socom4 releases. The first week of multiplayer play is the most critical to help drive demand.

  12. I have being getting tired of the PS3 for a while now…the last real exclusive to wow me was uncharted and between the ridiculous frequent and large firmware and game updates and the general lack of money to throw down on games and well…now this whole mess I am considering selling my PS3. The fat 40gb’s only go for about 150 if I can shift it but right now buying a Blu-ray drive for my PC and getting an old PS2 looks more appealing 🙂

  13. I’m confident that these guys aren’t going to attack my password. They can’t change my birthdate, and my credit card company is closely watching my account for unusual purchases. The e-mail that I use? Bitches don’t know that it’s an e-mail I haven’t used in YEARS. If the hackers don’t get thrown in jail, the worst I’ll have to deal with will be a little tug of war with my password. It really is no big deal to me. Hopefully Sony learns from their mistakes, and encrypts the personal info.

  14. For all the talk against PSN, how come no one ever mentions the fact that it’s free? I have both PS3 and Xbox, and I would say so far, I’ve been happier with the PS3 simply because it’s a lot more cost efficient and versatile.

    It’s better as a media device, has blu ray, and better hardware. The only thing I see xbox has an edge is the kinect and live IMO, and I’d rather be playing online for free rather than having to shell out 50 bucks a year for that.

    I could easily see these kind of security flaws happening to xbox. I mean, these are the guys who created windows after all….

  15. This doesn’t affect my trust in sony at all. Like other people have mentioned Sony did in fact botch the press releases in letting us know what was going on, but the actual hack could have happened to any company. The hackers just chose sony because they were pissed at them for all the wrong reasons. Sony didn’t sue geohot for modding his ps3, they did it because he opened them up to piracy. I have a 360 but it just gathers dust. This shouldn’t affect the exclusives sony gets. Microsoft used to have halo (sucks), gears of war (sucks more) and mass effect (really good). But mass effect is no longer exclusive. So I’m going to stick with my ps3 with uncharted, lbp, infamous, killzone with mass effect now joining the ranks.

  16. Check Joystiq,
    April 27, 2011 8:47pm

    “the entire credit card table was encrypted” and there remains “no evidence that credit card data was taken,” PSN’s personal data table “was not encrypted, but was, of course, behind a very sophisticated security system.”

  17. Like some people have been saying this could’ve happened to anyone. As to the person who asked why do people give their personal info online. It’s a lot more convenient to purchase games online especially when you’re in the desert or other places overseas. It’s even convenient at home. I haven’t lost faith in Sony it’s not their fault. Anything can be hacked. @juliet Owning two systems can be a bit excessive. I used to have a 360 but it collected dust except for the exclusives it had so I just decided to sell it. It’s all a matter of preference. They are both awesome. Why hate on one or the other? People need to grow up and just enjoy games for the sake of gaming. As for people complaining or suing Sony over this that is ridiculous. Shit happens. Hey it can be a good thing to go out and enjoy the sunshine and social interaction. Peace to all 😀

  18. Honestly, I’m not worried about it. It’s just as likely to happen to Microsoft or any of those PC diehards. That information that the hacker(s?) managed to steal is info that’s already out there on the internet, most likely without your knowledge. Especially if you’ve entered any personal information onto any websites. And we all have. Sony even stated that credit/debit card info was stored on a separate, encrypted data table, and there’s no evidence that it was breached. People are hearing “personal information” and jumping to conclusions without even looking into it. And all the people blaming Sony for it and wanting reimbursement need to get off their high horse. As I said before, it can happen to anyone. Nothing is “hack proof.” There will always be loopholes in the systems. It’s not Sony’s fault. They didn’t “lose” the information like people keep saying. It was stolen. All they can do is learn from this incident and try to prevent it from happening in the future. They’ll most likely catch the person/people within the next few days and everything will calm down again. And if you’re worried about identity theft and fraud, well, people can get that information from many other sources too. Not just from the PSN.

  19. @Alex: The fact that you haven’t owned a console in 15 years was apparent in your comment. If you want to download PSN games or DLC, you have to input credit card information. I assume you’re a PC gamer. Have you ever bought something from Steam? Same thing.

  20. I just recently jumped into the land of consoles after being a long time PC gamer. A generous tax return allowed me to spoil myself a bit and upgrade my home tech, and I felt that the PS3 was going to offer me the best value in terms of capabilities. I’ve been have a blast with the games that I’ve purchased thus far, and the network being down is really the first thing that has made me second guess my purchase decision.

    Has the PSN outage shaken my trust in Sony? I can’t say that it really has. Largely because I personally didn’t invest much trust in them to begin with. I didn’t list any of my truly important data on my PSN account, so the info people have on me I don’t think is anything you couldn’t find else where online. The biggest way that the outage has been effecting me has been not being able to register my PC copy of Portal. (I will admit I am glad the network went down before I had the chance to link my Steam and PSN accounts. Not sure if the bad guys got access to that information, but that would be the biggest tragedy if that had. I’m using the PS3 for mostly single player games that I just can’t play on my PC. Anything with a huge multi-player component would be done on the PC anyway. Knowing my multi-player would mostly be PC based was one of the main reason behind choosing the PS3 over the 360 since it didn’t make much sense to me to have to pay extra for XBL for the feature I get for free on PSN, especially since I see multi-player as sort of an after thought on the console.

    Working in IT, I can certainly understand that sometimes things break. The lack of info coming out of Sony is a little annoying, because I would just like to be kept nominally informed on things as they progress. It is especially galling that Sony waited so long to release any info. I think they’ve played it horribly wrong.

  21. I have probably $120 dollars worth of DLC and game addons over PSN, and after hearing that some hacker might have my credit card details, I’m out, and fuck you Sony you don’t even give any compensation for this shit, I’m switching to Xbox.

  22. @Former PS3 Owner

    “the entire credit card table was encrypted” and there remains “no evidence that credit card data was taken”

    no one has reported unauthorized purchases on any accounts used over PSN out of over 10 million users who have cards stored in the system out of the 78 million who have a PSN account.

  23. I just want an apology. Not because they let their system with my private information in it get hacked (go ahead hacker scum, steal my identity; with credit like mine you just might be able to get a Twix bar), but because they had to delay the PS3 release of “Citizen Brown”. BASTARDS!!!

  24. :U What I see as the best choice:
    PSN back.
    Use psn cards instead
    Credit card info. isn’t there.
    Worst case: You lose the money that you registered on the card
    (Not as worst compared to credit card details).
    Problem paranoid Ps3 owners?

    That, or never buy any dlc or game (ect) on the Store again :U. Your choice.

  25. I don’t hate Sony for this. It could happen to anyone. When you give important info to an online company you run the risk of having something happen to it. I personally didn’t give them any info. I only buy PSN stuff with gift cards. I’m a minor so I really don’t need to worry about my identity being stolen. The worst that could happen is my PSN email address, which I barely use being stolen. The only thing that is really making me mad is the fact that I can’t play Portal 2’s multiplayer yet.

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