Jan 31 2012

Why Do Microsoft and Apple Treat Us Like Idiots?

Published by at 11:00 am under Editorials,Videos

by TJ Fink

As anyone who has ever gone to a book reading can tell you, individual humans have the capacity for logical, critical thought. As anyone who has ever gone to a summer music festival can tell you, however, a lot of this logic gets tossed out the window when said individuals find themselves in large crowds.

This becomes a delicate balance for our nation’s advertising industry. Yes, they’re shilling products whose monetary success relies on mass consumption, but winning ads must also cater to the sensibilities of consumers on an individual level.

That said, I find myself getting unreasonably annoyed at certain commercials for technological products. There’s nothing particularly unique about these ad spots, I guess; they’re employing most of the same marketing strategies that have been around for decades.

“…and this is where all the boobs will go.”

So why my sudden ire? It took me a while to figure it out, but maybe it’s that lack of change in the technology sector of advertising that gets under my skin. I mean, we don’t live in the ’80s anymore, when PCs were a brand-new commodity and our idea of the not-so-distant future involved flying DeLoreans and rocket-powered hoverboards. Laptops and smartphones have since become all but ubiquitous in America, and I’m certain that marketing execs are aware of this fact. But sometimes their ads reflect aspects of our society that are relics of technological ignorance. For instance, I personally know how to “root” my Android phone, troubleshoot basic issues with my sister’s HP Pavilion dv6, and mess with the metadata in my pictures folder—this used to be the stuff of “nerds.” But that term has been stripped of the negative connotations we’d associate with nerdery just 25 years ago. Being technologically savvy is mainstream, and cool as hell.

And that’s why some of these commercials bug me: they often cater to imaginary demographics that no longer exist (if they did in the first place). This is what I’m talking about.

Microsoft – “Homework 2.0”

httpv://www.youtube.com/watch?v=pHXJYu1L7vE

The Message: With our youngest generation growing up in this highly technological world, now even Michael Bay, Jr. can contribute to Dad’s complicated business strategies. Look at the little guy go!

The Idiocy: Oof, where to start? If you pause at 0:03, you can see the math problem this kid is having trouble with: finding the square root of 196. OK, seems fair—I wasn’t awesome at square roots when I was 12 either. Sensing his son’s mounting frustration, Dad switches seats to assess the conundrum. Next, he adopts a face best described as “a constipated Mickey Rourke attempting to use Turbo Tax for the very first time.”

“What the devil—is this in original Latin??”

Meanwhile, Junior tinkers away with what is clearly an important PowerPoint presentation. Heck, it says “sales forecast” right on the screen, and there’s even a chart that illustrates something about quarterly earnings! Within literally a matter of seconds, this boy genius adds a bunch of flair that inexplicably translates to “record sales.” After showing this prodigious masterpiece to his oblivious father, the kid takes his homework elsewhere. Cue the opening riffs from “Rock You Like a Hurricane,” so you just know this presentation hit a 12 on the Richter Scale of Ass-Kicking PowerPoints. Don’t forget to flash a shit-eating smirk to Pop!

“I’ll take it from here, Dad. You can use all the time I just saved you to go f*** yourself.”

So apparently this kid is smart enough to manipulate graphs and embed animations into PowerPoint. We get it: this youngster grew up in a different era. He might have trouble with square-rooting, but he’s tech-savvy enough to get the big picture (which presumably has something to do with extraneous explosions and…outer space?). And that’s all fine, I guess.

But what really irritates me is Dad, who has been struggling with simple math this entire time. If you’re a successful American businessman in your mid-40s, which he clearly is, how can you not figure out what the square root of 196 is in less than 30 seconds? Doesn’t Windows 7 have a built-in calculator somewhere? And how can you not notice that your son might be f***ing up weeks—nay, months—of your company’s financial strategies just because he’s been corrupted by PG-13 action movies? OK, maybe we can assume Dad backs up his work religiously, but—well no, we can’t really assume that.

This entire situation makes no sense to me, and here’s why. Yes, younger generations will always have the technological edge as ad-hoc early adopters, but scenarios like these are dumb-founding hyperbolic. Computer + Computer-Literate Kids = Profit. When the commercial ends, literally nothing productive has been accomplished. That math problem is still unsolved (neither of these simpletons know how to use a calculator?), and if anything, Dad is left with more work than before.

Microsoft should have changed their slogan from “It’s a great time to be a family” to “It’s a great time to teach your kid how to respect other people’s shit.”

Bonus offender! “Their Wedding”

httpv://www.youtube.com/watch?v=CPOWiOnt1-M

In this TV spot, a couple announces their engagement and is immediately (read: unrealistically) inundated with annoying messages from family and friends. As the commercial plods along, the couple gets so overwhelmed that they change their mind and announce they’re eloping instead. The ad ends with that same tagline: “It’s a great time to be a family.”

I honestly don’t know what the message is here. Don’t announce wedding engagements online? Use the internet to connect with your family, but only if it’s convenient? Your guess is as good as mine.

Apple – “iPhone 4S Camera”

httpv://www.youtube.com/watch?v=vSAje0EgYjY

The Message: Why purchase a dedicated point-and-shoot camera when the iPhone 4S has everything you could ever need?

The Idiocy: Before I enrage every fanboy in the tri-state area, I should mention that I don’t have a problem with Apple products. They generally come out fully baked, and the intuitive interfaces Apple has honed over the years are perfect for non-techie consumers. But behind most Apple commercials is an air of condescension, of subtle arrogance. There’s no question that iPhones have great cameras, but if you’re a multimedia maven who could care less about taking quality photos with your phone, this commercial barely applies to you in the first place.

While two disembodied hands manipulate pictures at the beach, the ad informs us that the iPhone 4S has an “all-new camera with 8 megapixels and advanced optics…And because it’s an iPhone, you can do things no ordinary camera can do.” Hmm, 8 megapixels, you say? Actually, smartphones with 8-MP cameras have been around for years. Some are better than others, but the technology is hardly groundbreaking.

“Whoa, Apple’s megapixels are way more MEGA.”

And then there are “advanced optics” to consider. Fine, let’s see all this cool stuff “no ordinary camera” would dare attempt (according to this commercial, anyway):

1)      Crop a photo.

2)      Remove red-eye.

3)      Upload the photo to Twitter.

So…that’s it? Lots of cheap point-and-shoots can’t do those things on the fly, but some mid-priced ones can. It takes an extra app to fix red-eye, but my Android phone can totally do this stuff. I guess the Droid X isn’t really an “ordinary” smartphone, but that’s not what Apple is saying—their contention is that “no ordinary camera” can do these things period.

Wait a second. With mobile technology changing in leaps and bounds with every passing year, what the hell qualifies as “ordinary”? Anything but the iPhone, appears to be Apple’s answer.

Me: But Apple, I wouldn’t have even asked that question if you hadn’t baited me into it!

Apple: It doesn’t matter. Everything is ordinary except our stuff.

Me: Forever, ever?

Apple: Forever, ever. Now quit with the Outkast references.

 

Is there an app for making your daughter cry or apologizing a trillion times?

And that’s the heart of what exasperates me about these kinds of commercials: In pointing out what their newest gadgets do, Apple implies that no other products with similar capabilities exist. There’s no recognition of a middle ground.

httpv://www.youtube.com/watch?v=8gpUG3vxhfA

So you’re telling me no other app store on this planet makes it easy to purchase mobile apps? Right-o. Very subtle, Apple, but if this is the direction you’re going to continue in for your ad campaigns, can’t you be more honest about it? I found a great business model for you already.

Now if you’ll excuse me, I have a headache to attend to.





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12 responses so far

  • tuffy

    100% agree. I’ve always preferred Windows to Macs but I haven’t seen a good tech commercial in ages. That goes for the game consoles and phones and whatever. PS3 has the best with their Kevin Butler ads but they’re running those into the ground now too

  • http://mandyatlarge.com Mandy

    I like the ‘great time to be a family’ commercials. Yes, they’re silly and albeit over-the-top about most things, but it’s true. They are just trying to illustrate how families truly use the web and all the amazing tools we have at our disposal. Not one of those scenarios are inconceivable.

    Sure, the homework kid and dad probably wouldn’t play out like that in real life, but the message is that, not only can a dad help a kid with his homework, but a kid can also help dad with his work, (even if he totally went Micheal Bay on it’s ass.) Cue – It’s a great time to be a family. Yes, it’s over-the-top, but it’s a commercial.

    I guess your point is, now days, a dad that age should know how to do those things. Well, there you’re wrong. Most people over 40 who aren’t ‘into’ computers, don’t give it a second thought after their work is done. They are afraid of exploring and clicking anything that wasn’t covered in the job training.

    I’m not sure what you want to even see in a tech commercial? How fast it operates? How well it runs Word? What can you show in a video now days that boasts the techi-ness of it, and will draw in the main demographic – common, end users?

    The truth is, no one wants to see specs… they want to see families doing family things together on a computer. They want to see how computers are now making family time more fun, instead of pushing families apart as they once kinda did. They want to show how computers are now main-stream and work for everyone, not just for a gaggle of nerds.

    These commercials aren’t supposed to be thought provoking and meaningful, they’re supposed to be COMMERCIALS – funny, memorable and accessible. I think they are. (The wedding commercial, pretty much is exactly how it happened when my friend eloped.)

    Sure, they may not be appealing to you as a techy, but they’ve already got you. They don’t need you to pay attention. These commercials really are prefect for who their target audience is, and they are going to do what pushes their product most successfully.

  • Gabriel

    12 x 12 = 144
    13 x 13 = 169
    14 x 14 = 196…

    …seriously wtf microsoft.

    And I always have a bone to pick with Apple commercials. Here you go:

    http://www.amazon.com/Samsung-EC-SH100-Digital-Optical-Touchscreen/dp/B004L3R0Z0

    14.2 Megapixel Camera with Wifi

  • the dude abides

    The whole point is that this new technology isnt scary. Youll see more of these commercials on an episode of NCIS then tv program who’s audience is under the age 40. Its not that these companies feel that people are stupid , most people just want their toys to work. The message is that : hey this is simple and it just works. Its like a console vs PC almost. You can do so much more with a PC, the graphics on a console are nothing new, but the console just works and its simple.

  • Guy Incognitus

    @Gabriel (and Paul too I guess)

    To me, the point isn’t that I can get a camera that is better than the iPhone is at taking pictures and has similar features. The point is why do I need to buy (and carry around) two devices to do a task that one can do? How often do you see something cool and snap a picture with your phone because you don’t carry a digital camera around everywhere? Why even have the camera if the only time you’re going to use it are vacations and special events. Odds are you’re going to have your phone on you at all times. Just get a phone with a good camera. Oh wait, didn’t I just see a commercial that showed all the cool things the iPhone camera can do? Maybe I’ll look into getting one of those. That’s the point of commercials.

  • Postal

    That and the slave labor, instead of American labor so people can afford to live in their own country, they use to make their products who are treated so badly they kill themselves so that some brain dead spoiled teenager, belonging to a parent who didn’t lose their job yet to foreign slave labor, next to me in the theater can text his friend sitting next to him about nothing… but yeah, the commercials are patronizing too.

  • Andy

    There’s no question that iPhones have great cameras, but if you’re a multimedia maven who could care less about taking quality photos with your phone, this commercial barely applies to you in the first place.

    I know that no one likes a grammar nazi, but I’m gonna do this anyway…

    http://www.alyssonfergison.com/couldnt-care-less-or-could-care-less/

    Good article, btw. I especially liked the caption on the pic of the kid with the smug look on his face.

  • wevs

    I love how they’re practically making hipsters snort iPhones like it was 1985. Paying for your coffee…right.

  • http://mandyatlarge.com Mandy

    Paul, this movie was made for the cynics on your page. Me included. I can’t wait. http://www.youtube.com/watch?v=C8ECeEjF-7k

  • Guy Incognitus

    @Postal

    The computer you used to post that comment was made by the same company that makes the iPhone components. Anyone who owns any piece of electronics technology is responsible for promoting that type of labour. We are all guilty.

  • Postal

    @Guy Incognitus

    Yes, I realize that. I was trying to make the general point that there are far more serious issues to think about than those listed above. We really don’t have much choice when it comes to consuming products made in ethical ways. I blame those CEO’s as well. Steve Jobs was a brilliant man, but not a good man. I will also note that Bill Gates may have used many unethical business practices in his life, but he is spending literally billions on poor strangers.

  • http://seankale.weebly.com/index.html Seantheartist

    since Apple is so big, i do think its sorta ‘cool’ to hate on them.
    and secretly fan boys of tech and most things high end tech tends to be loyal to Microsoft.

    that being said, yes ive been a apple fan for YEARS! im a graphic designer and molder.
    but, i know good products when I use them.

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